Part 1 – History and lessons learnt
An example of how to become a more customer-oriented company in district heating is presented, as well as which lessons have been made from a market perspective.
Part 2 – Comfort agreements
This presentation describes the three different levels of services that Göteborg Energi delivers to its customers.
Max Thun, Product engineer energy services, Göteborg Energi
The highest level, the Comfort, is based on a comfort agreement between the customer and Göteborg Energi. The main focus is to deliver an agreed-upon indoor temperature. The comfort agreement makes everyday life easier, reduces environmental impact, and minimises net operating costs. Several measures for saving energy and the environment are available. An example is provided, where members of a tenant-owners association were satisfied after signing a comfort agreement, regarding costs and services. This is a win-win situation, and a list of the advantages is also given.
In the last part of the presentation, the interactive discussion included questions like:
- How do you deal with tap water, is it a product separate from heating?
- How can you make the customer keep the interest in reducing energy use?
Date of webinar
Disclaimer & Original sources:
Original article on Celsius Wiki